Head of Operations for the Baltic and Nordic Region (Based in Vilnius or Tallinn)

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Headquarters Office Administration Lithuania
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Hello!

Ready to embark on a journey of opportunity? Join a team of 750+ employees in 21 countries in the first consultancy originating from CEE. We bring together digital and advisory as an international collaboratory where every talent can shine, every employee can become a partner, and every partner can become a shareholder. We are explorers at heart, powered by diversity, passionate for growth and united by integrity by our core organizational values. 
Are you passionate about optimising internal processes and ensuring seamless operations? Our Headquarters stream is the cornerstone that supervises HR, finance, administration, legal, and other internal functions. We are dedicated to developing effective, cutting-edge solutions that support our teams and propel our company to success. If you thrive in a fast-paced environment and are eager to play a key role in our pursuit of operational excellence, come aboard and become an integral part of our journey towards continuous improvement.
Take the step towards your journey with us and join us as an Head of Operations for the Baltic and Nordic Region to lead and optimize our regional operations. In this key role, you will oversee a team of 7 internal professionals within our local operations and finance departments, as well as external accountants, who alltogether provide seamless support in operations, finance, and legal services.
Reporting directly to the Head of Administration, you will play a pivotal role in ensuring efficient processes and driving operational excellence.
This position can be based in Vilnius or Tallinn, offering flexibility to work from one of our key regional offices.

You will:

  • Oversee Regional Operations – Act as the primary point of contact for employees and partners, ensuring smooth day-to-day operations and resolving operational challenges.
  • Own the Regional Operations Budget – Take full responsibility for meeting the operations and finance budget in the Baltic and Nordic region. Identify opportunities for cost efficiency, suggest improvements, and implement solutions to optimize spending.
  • Manage Finance & Budgeting – Oversee cash flow, payroll, and financial reporting, together with centralised teams ensuring the quality of monthly closing procedures (revenues, expenses, hours reporting). Support the central finance team with year-end closing while providing ad-hoc financial assistance where needed.
  • Ensure Compliance & Legal Support – Manage contracts with clients, staff, and external experts while coordinating with internal and external legal teams as needed. Maintain compliance across all legal entities in the region.
  • Lead Local HR & Employee Engagement – Oversee local HR processes, including document flow, benefits administration, vacation tracking, and employee engagement initiatives. Support centralised recruitment team.
  • Supervise Administration & Vendor Management – Oversee office space management, supplier relationships, and administrative functions to ensure operational efficiency.
  • Align & Implement Group Policies – Ensure the execution of international company policies at the regional level while proposing improvements to back-office processes.
  • Hold Executive Responsibilities – Serve as the legal representative (CEO or board member) for all entities in the region and hold signature rights and bank payment approval across legal entities.

Requirements:

  • At least 5 years of professional experience in operations, finance, or controlling, with proven experience in team management. A strong understanding of HR, legal, and administrative functions is highly valued.
  • Fluency in English (both spoken and written).
  • Strong analytical skills and attention to detail, ensuring accuracy in financial and operational processes.
  • Ability to prioritize tasks and make decisions in a fast-paced environment.
  • Adaptability and resilience in a dynamic, fast-changing landscape.
  • Interest in working in an international environment with cross-functional teams.

Benefits:

  • Annual Salary & Performance Review with a KPI-based bonus.
  • Professional Growth – Regular training, experience-sharing
  • International Offsites – Annual trips to connect with all Civitta colleagues
  • Comprehensive Benefits – Additional vacation days, private health insurance, public transport compensation, and office perks (Friday breakfasts, snacks, drinks).
  • Vibrant Team Culture – Social events and creative ways to celebrate together.
  • Prime Office Locations – Vilnius (Gedimino Ave. 27) or Tallinn (Lõõtsa St. 8, Ülemiste Business City). Other Baltic and Nordic offices: civitta.com

The final monthly salary for this position is up to 4,500 EUR gross in Lithuania and up to 3,500 EUR gross in Estonia, ensuring an equivalent net salary in both countries. The final offer will be based on experience and assessment during the interview process.
 Preferred start date: As soon as possible, with flexibility based on candidate availability

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