System Support Specialist

Go to application
Headquarters IT Support International
Go to application
Back

Hello!

Ready to embark on a journey of opportunity? Join a team of 750+ employees in 21 countries in the first consultancy originating from CEE. We bring together digital and advisory as an international collaboratory where every talent can shine, every employee can become a partner, and every partner can become a shareholder. We are explorers at heart, powered by diversity, passionate for growth and united by integrity by our core organizational values.
Are you passionate about optimising internal processes and ensuring seamless operations? Our Headquarters stream is the cornerstone that supervises HR, finance, administration, legal, and other internal functions. We are dedicated to developing effective, cutting-edge solutions that support our teams and propel our company to success. If you thrive in a fast-paced environment and are eager to play a key role in our pursuit of operational excellence, come aboard and become an integral part of our journey towards continuous improvement.
Take the step towards your journey with us and join us as a System Support Specialist!

You will:

  • Conduct thorough testing of the software system to ensure functionality, stability, and performance;
  • Respond to user inquiries and support requests, acting as a service support center;
  • Support the financial calculations within the software system;
  • Detect, document, and escalate system issues for resolution;
  • Work closely with developers to communicate bugs, enhancements, and system improvements;
  • Suggest optimizations for testing procedures and support workflows.

Requirements:

  • Ability to test and validate system functionalities to ensure the softwrae system works as expected;
  • Experience with bug reporting and tracking, preferably using Jira;
  • Basic SQL knowledge for querying databases and analyzing data for debugging;
  • Familiarity with API testing tools like Postman;
  • Understanding of version control systems such as Git;
  • Strong customer service and communication skills to respond to user requests and troubleshoot issues;
  • Knowledge of incident and problem management principles for efficient support resolution.

Benefits:

  • We believe in the fast professional growth of our employees, so we offer performance and salary reviews once a year;
  • Regular training and experience-sharing sessions;
  • Flexible working hours;
  • Offsite trips – every year, all members of Civitta spend a few days together outside of the office as a team;
  • Local team building activities – we like finding new and creative ways to spend quality time together;
  • Local benefits package depending on candidate’s location.

Apply to this position

Submit application