Visitor Experience Facilitator

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Hello!

We are looking for a Visitor Experience Facilitator 
Europa Experience Center will soon open its doors in Zagreb. It will serve as an educational hub and a platform for engaging with the EU, offering visitors a unique experience to understand the EU’s history, institutions, and role in shaping a common European future. Key attractions within the center include an interactive exhibition space equipped with multimedia stations, a 360° cinema that showcases Europe’s journey and its future, and a Role Play Game. This game allows participants to simulate the roles of MEPs in a hands-on learning experience.

You will:

  • Create a warm and inviting atmosphere, offering exceptional hospitality to the guests.
  • Guide and assist visitors in exploring the exhibitions, making their experience interactive and memorable.
  • Engage visitors by providing explanations of exhibition content and EU concepts, sparking their interest.
  • Managing telephone and email inquiries, coordinating event registrations, and maintaining an organised schedule.
  • Supporting the organisation of special events, ensuring they run smoothly.
  • Champion the visitor experience by actively gathering feedback and ideas, driving continuous enhancements to make visits more enjoyable.
  • Design, develop, and conduct educational workshops, tours, and public entertainment.
  • Guide visitors on modern history, European integration, and EU-related topics.

Requirements:

  • You are interested and want to know more about topics related to the European Union. 
  • You have university-level diploma or ongoing university-level studies.
  • A perfect command of Croatian and English is essential; knowledge of any other EU languages is advantageous.
  • Exceptional interpersonal skills, a good sense of humor and a passion for working with people.
  • Ability to adapt to changing tasks and operational requirements.

Benefits:

  • If you’re excited about being part of an innovative venue that’s all about education, engagement, and bringing Europe to life, then we want to hear from you!
  • WE OFFER a part-time job (1-2 days per week) with a flexible schedule Mon-Fri 10-18, Thur 12-20, Sat-Sun 11-17, a modern work environment in Zagreb and friendly colleagues.

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