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IT Operations Lead

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Headquarters IT support Ukraine
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Hello!

Join Civitta – an international company with 750+ colleagues across 20+ countries. We are delivering consulting, digital, funding, and public sector transformation projects across Central and Eastern Europe, Central Asia, the Caucasus, and other global markets.
Our Headquarters team supports Civitta’s daily operations across countries within HR, recruitment, marketing, finance, administration, legal, and other internal functions. If you enjoy structure, solving problems, and if you challenge “it’s not possible” as a final answer, this could be a great fit.
Take the step towards your journey with us and join us as an IT Operations Lead in Ukraine.

You will:

    Management:

    • Team: Lead the IT Support team and ensure SLA targets;
    • Budget: Manage the annual IT budget and lead negotiations with hardware/software vendors;
    • Policy Design: Establish and enforce corporate IT policies and environment standards.

    Technical Operations:

    • Infrastructure: Plan and improve IT infrastructure and service delivery;
    • Helpdesk Excellence: Ensure all employees receive fast, effective IT support via the Jira helpdesk;
    • Migrations: Lead cross-platform data migrations (e.g., Microsoft 365 to Google Workspace);
    • Efficiency: Implement AI and automation tools to streamline manual workflows.

    Security & Compliance

    • Access Control: Manage all employee SaaS subscriptions and access permissions;
    • Device Management: Manage MDM solutions and maintain a full hardware/software inventory;
    • Audit & Risk: Conduct data audits and internal investigations to ensure corporate compliance (e.g. ISO 27001).

Requirements:

    • At least 3 years of experience in a Head of IT support / IT Operations Lead (or similar) role;
    • Strong problem-solving skills and ability to make decisions in fast-paced environments;
    • Strong understanding of IT infrastructure, networks, security, and cloud services;
    • Experience with budgeting, cost optimization, and vendor management;
    • Ability to lead digital transformation initiatives;
    • Team management experience;
    • Analytical mindset with a results-driven approach;
    • Experience in automating business processes;
    • Advanced English language and Ukrainian language.

Benefits:

    • Professional Growth – we believe in the career development of our employees, offering performance and salary reviews once a year to ensure you are progressing and rewarded;
    • Flexible Working Hours – manage your workday with flexibility and the option to work from home when needed, while also benefiting from our city-centre office as a convenient, collaborative workspace;
    • Culture & Connection – from engaging team bonding activities such as Christmas parties and Summer events to spontaneous celebrations, monthly team breakfast or lunches, we believe in recognizing wins—big or small—and celebrating them together;
    • International Offsite Trips – every year, we travel to an exciting destination to spend time together with the entire Civitta team, strengthening connections and creating unforgettable memories;
    • Gifts Programme – welcome boxes, birthday surprises and holiday cheer, we make sure your special moments are recognized;
    • Continuous Learning – from expert-led standard trainings to personal development budgets, your growth is our priority;
    • Local Benefits Package– enjoy a local benefits package to support your well-being and professional needs which includes: Health basket (for employee-selected services such as health checks, gym memberships, and psychological support); Charging stations and Team sports activities.

The monthly salary for this position ranges from 2,200 EUR to 3,000 EUR (before tax deductions) and depends on your previous experience & assessment during the recruitment process.

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