Digital Transformation Strategy and Action Plan for Georgian Railway

Georgian Railway is the national railway company of Georgia, providing freight and passenger transport services and managing the country’s railway infrastructure.

As part of its modernization agenda, Georgian Railway initiated the development of a Digital Transformation Strategy and Action Plan to assess its current digital maturity, identify digitalization requirements, and define a roadmap for improving digital systems, business processes and organizational capabilities.

Georgian Railway aimed to understand the current state of its digital environment and identify the steps required to support future digital transformation.

Key tasks included:

• Assessment of the existing digital maturity of business sectors and technologies;
• Identification of digitalization requirements through document review and stakeholder consultations;
• Evaluation of existing business applications, enterprise architecture, maintainability and cybersecurity;
• Assessment of Georgian Railway against examples from selected European railway operators to identify opportunities for improvement; 
• Development of recommendations and an implementation roadmap to support future digitalization.

Civitta, together with Mobility Consultants, developed a Digital Transformation Strategy and Action Plan for Georgian Railway.

The assignment covered the review of policy, legislative and technical documentation, interviews and workshops with Georgian Railway staff, and an assessment of business processes, enterprise architecture, maintainability and cybersecurity.

The project also examined digitalization practices across selected European railway operators to identify relevant examples and best practices. Based on the assessment, the project team:

• Evaluated the digital maturity of Georgian Railway;
• Identified digitalization requirements and priority areas for improvement;
• Developed recommendations for organizational and technological improvements;
• Prepared an action plan covering short, medium and long-term priorities;
• Developed an investment framework for priority digital systems;
• Proposed a framework for monitoring implementation progress.

The project delivered a Digital Transformation Strategy and Action Plan that provides Georgian Railway with a structured roadmap for its digital transformation.

The strategy identifies priority initiatives and recommendations for modernizing business systems, strengthening IT infrastructure, and implementing digitalization across the organization.

1. A structured assessment of the current state helps identify priorities and guide digital transformation.
2. Successful digital transformation requires organizational, as well as technological changes, including stronger coordination between business units and the IT function. 
3. Learning from international experience helps identify practical approaches and informs future modernization efforts.
4. A phased implementation roadmap supports the effective planning and delivery of digital transformation over time.